Return & Refund

Yes. Under the UK Consumer Contracts Regulations, you have 14 calendar days from the date your order is delivered to notify us that you wish to cancel and return your order for a full refund.

To be eligible for a return under the 14-day change-of-mind period:

• Items must be unopened, unused, and in their original packaging.
• All factory seals, shrink wraps, and tamper-evident tags must remain intact.

Due to strict UK Health & Hygiene regulations and the nature of vaping products, we cannot accept returns on the following items if the outer seal or packaging has been opened:

• E-Liquids & Nicotine Salts: Opened or unsealed bottles cannot be returned or refunded under any circumstances.
• Vapes, Pods & Cartridges: Opened blister packs or unsealed pods cannot be returned due to hygiene risks.
• Coils & Atomisers: Unsealed individual coils or multi-packs cannot be returned once opened.
• Drip Tips & Mouthpieces: Due to oral hygiene standards, mouthpiece accessories are non-returnable once opened.

Please inspect your order immediately upon delivery. If any item is damaged, leaking, or missing from your parcel:

1. Notify us within 48 hours of delivery by emailing info@localsupplies.co.uk.
2. Include your Order Number and clear photographs of the outer parcel, delivery label, and damaged/leaking contents.
3. Once verified, we will issue a free replacement or a full refund for the affected item.

All electronic hardware (pod kits, mods, and internal batteries) sold by Local Supplies comes with a 30-day warranty against manufacturing defects, alongside standard manufacturer warranties.

How faulty returns work:

• Initial Assessment: Contact us with your order number and a brief video/description demonstrating the issue (e.g., device not charging, firing failure).
• Return & Testing: We will provide instructions to return the device to our testing team.
• Outcome: If a manufacturing fault is confirmed upon testing, we will issue a replacement or full refund. If the issue is caused by misuse, accidental damage, liquid ingress into internal electronics, or improper charging (e.g., using fast-charging wall plugs), the item will be returned to you.

Exclusions from Faulty Warranty:

• Normal wear and tear (scratches, cosmetic damage).
• Damage caused by dropping, misuse, or external water/liquid ingress.
• Consumables such as coils, pods, and e-liquids (unless defective upon arrival / DOA).

• Change of Mind Returns: You are responsible for paying the return postage costs. We strongly recommend using a tracked service (e.g., Royal Mail Tracked) as we cannot be held responsible for items lost in transit.
• Faulty, Incorrect, or Damaged Items: If an item is verified as faulty, damaged, or sent in error by our team, Local Supplies will reimburse reasonable return postage costs or provide a prepaid return shipping label.

Follow these steps to ensure a smooth return process:

1. Contact Support: Email info@localsupplies.co.uk with your full name, order reference number, and reason for return.
2. Receive Authorization: Our customer support team will send you a Return Authorization reference and the exact return postal address.
3. Pack Your Return: Securely pack the item in its original box along with your order note or full name and order number inside the parcel.
4. Post the Parcel: Send the parcel back via a tracked delivery service.

Once your returned item is received and inspected at our warehouse:

• We will send you an email confirmation stating whether the return has been approved or rejected.
• Approved refunds will be processed back to your original payment method within 3 to 5 working days.

Please do not send returns without contacting customer support first. Unidentified packages may be delayed or returned to sender.