Return & Refund

Under the Consumer Contracts Regulations 2013 you can cancel your order and receive a full refund, without giving a reason, within 14 calendar days.

• This period begins the day after your order is delivered to you, or to a person you have nominated to receive it, and runs for 14 calendar days from that date. You can also cancel at any point after placing your order and before it is delivered.
• To cancel, notify us in writing by emailing info@localsupplies.co.uk with your order number, name, and a clear statement that you wish to cancel. We will acknowledge your request promptly.
• Once you have notified us, you must return the goods to us within 14 days of that notification.
• To qualify for a full refund, items must be unused, unopened, and in their original packaging, with all factory seals, shrink wrap and tamper-evident tags intact. If goods show signs of handling beyond what is reasonable to check them out, we may deduct an amount from your refund to reflect the loss in value.
• We refund the cost of standard delivery. If you chose an upgraded or express delivery option, we only refund the cost of our standard delivery service.

Because of health, hygiene and safety regulations covering vaping products, the following items cannot be returned once their seal or outer packaging has been opened, even within the 14-day cooling-off period:

• E-liquids and nicotine salts: opened or unsealed bottles cannot be returned or refunded under any circumstances.
• Vapes, pods and cartridges: opened blister packs or unsealed pods cannot be returned once opened.
• Coils and atomisers: individual coils or multi-packs cannot be returned once the seal has been broken.
• Drip tips and mouthpieces: non-returnable once opened, for oral hygiene reasons.

This exclusion does not affect your right to a refund or replacement if any of these items arrive faulty, damaged or incorrect. See Section 3 below.

Your statutory rights under the Consumer Rights Act 2015 apply to all goods, in addition to anything set out in this policy. Within 30 days of receiving your order, faulty goods are entitled to a full refund or replacement. Between 30 days and six months, you are entitled to a repair or replacement in the first instance, then a refund if that isn't possible.

Damaged, leaking or incomplete orders

Please inspect your order as soon as it arrives. If any item is damaged, leaking, or missing:

1. Notify us within 48 hours of delivery by emailing info@localsupplies.co.uk.
2. Include your order number and clear photographs of the outer parcel, delivery label, and the affected item.
3. Once verified, we will send a free replacement or issue a full refund.

Faulty electronic hardware

Pod kits, mods and internal batteries carry a 30-day warranty against manufacturing defects, on top of any manufacturer warranty and your statutory rights. Contact us with your order number and a short video or description of the fault (for example, not charging or a firing failure). We will provide instructions to return the device for testing. If a manufacturing fault is confirmed, we will issue a replacement or full refund; if the fault is found to result from misuse, accidental damage, liquid ingress, or improper charging, the item will be returned to you.

Excluded from this warranty: normal wear and tear, damage from dropping, misuse or water/liquid ingress, and consumables such as coils, pods and e-liquids unless defective on arrival.

• Change-of-mind returns: you are responsible for the cost of returning the item. We recommend using a tracked service, as we cannot take responsibility for parcels lost in transit.
• Faulty, damaged or incorrectly supplied items: we cover the cost of return postage, or will send you a prepaid return label.

1. Email info@localsupplies.co.uk with your full name, order number, and reason for return.
2. We will send you a Return Authorisation reference and the return postal address. Please do not send anything back before this, as unidentified parcels may be delayed or returned to sender.
3. Pack the item securely in its original packaging, with your order number or a note with your name inside the parcel.
4. Post the parcel using a tracked delivery service to the address provided.

Once your return arrives and has been inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 3 to 5 working days of approval.

Please contact customer support before sending anything back.

If you have any questions about a return, refund, or a faulty item, email info@localsupplies.co.uk or call +44 7340 676909.